- DawnAsked on March 07, 2016 at 04:21 PM
I have requested an email to reset my password and none has come.
- JotForm Supportashwin_dAnswered on March 07, 2016 at 09:22 PM
Upon checking your email address, I found that it ended up in our bounce list for following reasons:Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp;550 5.1.1 <email@example.com> - 220.127.116.11 has sent to too many recipients this hour. IB607
I have removed your email from our bounce list and it should work fine. Please initiate the password recovery process and see if you receive the email successfully.