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    Not receiving password recovery emails.

    Asked by Dawn  on March 07, 2016 at 04:21 PM

    I have requested an email to reset my password and none has come.

     

    Dawn

    Page URL:
    ephraevents.com

    email email TO reset my password and
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    JotForm Support

    Answered by ashwin_d on March 07, 2016 at 09:22 PM

    Hello Dawn,

    Upon checking your email address, I found that it ended up in our bounce list for following reasons:

    Result: info@ephraeventdesign.com is IN the bounce list

    Reason(s) : smtp;550 5.1.1 <info@ephraeventdesign.com> - 198.2.128.16 has sent to too many recipients this hour. IB607

    I have removed your email from our bounce list and it should work fine. Please initiate the password recovery process and see if you receive the email successfully.

    Thank you!