What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving password recovery emails.

    Asked by Dawn  on March 07, 2016 at 04:21 PM

    I have requested an email to reset my password and none has come.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 07, 2016 at 09:22 PM

    Hello Dawn,

    Upon checking your email address, I found that it ended up in our bounce list for following reasons:

    Result: info@ephraeventdesign.com is IN the bounce list

    Reason(s) : smtp;550 5.1.1 <info@ephraeventdesign.com> - has sent to too many recipients this hour. IB607

    I have removed your email from our bounce list and it should work fine. Please initiate the password recovery process and see if you receive the email successfully.

    Thank you!