Not receiving password recovery emails.

  • Profile Image
    Dawn 
    Asked on March 07, 2016 at 04:21 PM

    I have requested an email to reset my password and none has come.

     

    Dawn

  • Profile Image
    ashwin_d
    Answered on March 07, 2016 at 09:22 PM

    Hello Dawn,

    Upon checking your email address, I found that it ended up in our bounce list for following reasons:

    Result: info@ephraeventdesign.com is IN the bounce list

    Reason(s) : smtp;550 5.1.1 <info@ephraeventdesign.com> - 198.2.128.16 has sent to too many recipients this hour. IB607

    I have removed your email from our bounce list and it should work fine. Please initiate the password recovery process and see if you receive the email successfully.

    Thank you!