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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not getting email notifications anymore.

    Asked by winchesterequipment on March 07, 2016 at 04:26 PM

    The last notification I received was on Feb 24th. We have not changed any settings since then. The emails should be going to kbarrett@winchesterequipment.com

    If you would please look into this and let me know what is going on or if they are being sent and we are just not getting them. Thanks! 

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    JotForm Support

    Answered by Chriistian on March 07, 2016 at 09:41 PM

    It appears that your email address was added in our bounce list, which is why you are not getting any email notifications. I have now removed the address from the list so you should be able to receive new notifications. 

    You can also check on your end if an email address is in the bounce list. Simply follow this guide to learn how: How to remove your email address from bounce list

    To prevent further bouncing issues, you can also check out this article: How to setup email alerts to prevent email bouncing related issues

    Do let us know if you need further assistance.