What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form Submissions are not Working Successfully

    Asked by velmat on March 07, 2016 at 08:50 PM

    Jotform allows to complete the form but then there's no submission form. I am not receiving my submissions 

    Page URL:
    https://form.jotform.com/50971264102145

    Submissions JotForm then no submission
  • Profile Image
    JotForm Support

    Answered by mert on March 08, 2016 at 04:27 AM

    Hi there,

    According to my checks, the related email address "vtrayham@gmail.com" has been receiving email submissions without any issue. Please, see its mail log from the below:

     

    At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

    amazonses.com   
    email.amazonses.com
    noreply@jotform.com

     

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.

     

    Also, please don't forget to check your Spam, Junk or Promotions folders on your mailbox. If the problem consist, please let us know.

     

    Thanks.