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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is My forms secure?

    Asked by hershlosh18 on March 07, 2016 at 08:51 PM

    Hi

     

    My forms no longer say that they are secure. Although when trying to embed it, it says that ALL forms are secure?? Even when I open the form up in another window it will not say it is secure. It does not have the green lock on top. All my forms used to be secure but now it doesn't show that.

     

    Please help!!!!!

     

    Thanks

    My Forms thanks all all forms
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 08, 2016 at 04:36 AM

    I checked your account and previewed the forms. I can see that the forms are still secure. Although there is no green lock, as long as the URL has "https", this means that the form is secure.

    For more information on secure forms, you can check out this blog post: All Forms are Now Secure by Default - The SSL Limits on Free Accounts are Lifted!

    If you need further assistance, do let us know and we would be glad to assist you.

  • Profile Image

    Answered by hershlosh18 on March 08, 2016 at 08:45 AM
    Usually it has the word secure I the url (as does my other current form).
    Also if it doesn't show our ppl will not donate on my site. After clicking
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 11:31 AM

    Yes, this is because before you needed to make your forms secure, then the URL was changed to a secure one(https) and the word "secure" was added, now as your forms are secured by default your forms are loaded using a secure URL(https). 

    You may also add a secure certificate seal to your form, to do it just follow this guide: http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

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    Answered by hershlosh18 on March 08, 2016 at 12:45 PM
    I followed your steps and it still does not have the secure symbol there:(
    Rabbi Hersh Loschak | Co-Director
    Chabad @ Rowan University
    307 Hamilton Rd | P 856-357-5300 | W www.rujewish.org
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 01:58 PM

    If I'm correct this is the link to your form: https://form.jotform.com/41626135390148

    I see it is loading using a secure URL.

    Could you please provide us a bit more about your issue? 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 02:06 PM

    You may also try using a custom URL, to see if it loads your form using a secure URL: http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form

     

  • Profile Image

    Answered by hershlosh18 on March 08, 2016 at 05:46 PM
    I need it to have the green lock screen button on the top corner of where
    you write in your url. If it does not have the green lock button people
    will not donate at all because google says it is not secure.
    Why is this happening?????????????????
    Rabbi Hersh Loschak | Co-Director
    Chabad @ Rowan University
    307 Hamilton Rd | P 856-357-5300 | W www.rujewish.org
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 08, 2016 at 09:10 PM

    Having no green lock icon on the top corner does not mean the page is not secure. If it has 'https' then the page is still secure, it just means that the browser is not displaying the pad lock. 

    You can try what my colleague suggested and create a custom URL to see if the browser loads the pad lock icon. How to create a Custom URL of a form?

    If you need further assistance, do let us know.