What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not updating

    Asked by 2BM_AS on March 08, 2016 at 07:32 AM

    Dear Sir or Madam,

     

    I have been designing some of my forms, but all the changes that I make don't get updated in the form. I don't understand why. Could you please have a look into it?

    Page URL:
    https://form.jotformeu.com/60625635148356

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 08, 2016 at 11:03 AM

    Our sincere apologies. It could be a temporary issue. I have just cleared your form cache, would you mind checking it again?

    This is what I see when I open your form.

  • Profile Image

    Answered by 2BM_AS on March 08, 2016 at 11:45 AM
    Hi,
    Yes, this is what I see also, but I have added a picture and a header to the form, but they are not showing.
    Please let me know how we could solve this.
    Best regards,
    Madalina
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 08, 2016 at 12:54 PM

    It is due to your condition which hides the image and the header.

    I have deleted this condition in your form so you should see the missing fields in your form now.

  • Profile Image

    Answered by 2BM_AS on March 08, 2016 at 01:46 PM
    Hi again,
    Thank you very much! This is perfect. Thank you for the fast and prompt help
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 08, 2016 at 04:13 PM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.