What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub User Account: Why am I unable to to view submissions using a sub user account?

    Asked by peteronyszkow on March 08, 2016 at 07:59 AM

    I am an addition user set up to view submissions.

    There is no data showing and I can only see the data when I download the PDF as a whole report - not individual DPF's.


    Please can you provide a solution for this?

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    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 11:19 AM

    I checked your account and see that the submissions data is not there. Have your main user transferred the data to our EU data center? 

    Could you please ask to follow the process once more? 

    Add you as a sub-user and allow you to see the submissions only, if it does not help, please do let us know here, we will be glad to assist you.