What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Emails and GMail

    Asked by DennisKnox on March 08, 2016 at 10:59 AM

    I use GMail because it has quite a powerful CRM capability called Streak.

    It also has subject line grouping which puts all emails with the same subject into a 'Conversation'.

    Unfortunately that makes GMail incompatible with Streak because you can't sort emails that are part of a conversation, funny that.

    I am talking to GMail, well, sent in a support request but they are not so forthcoming.

    However, it occurs to me that although it is a GMail issue, if JotForm could put a unique identifier in the subject line of notification emails that would solve the problem.

    Would it be possible for JotForm to do this? Like add an incrementing number to the subject line.

    Thanks,

    Dennis.

    Page URL:
    NoURLneeded

    Emails and JotForm problem crm
  • Profile Image
    JotForm Support

    Answered by Charlie on March 08, 2016 at 01:01 PM

    Yes, I believe that is possible in JotForm. You can use the "Unique ID" widget to create an auto incremented ID. Here's a guide about it: http://www.jotform.com/help/79-Add-Custom-Unique-IDs-to-your-Form-Submissions 

    You now have a unique ID in your form, you just need to place it in the subject line in your email notification settings. Here's how:

    1. First, add your "Unique ID" widget in your form. Now format it depending on how you would like it appear in the email.

    2. Now click "Emails" and edit the existing notification that you have.

    3. In the "Compose Email" window, you can easily change the "Subject" line.

    In my case, I'm using the form title - unique ID widget and the full name field.

     

    4. This is how I received the email for my test submission, now each email will have its own subject line.

     

    PS: You can also use the submission ID, you can find it under the "Form Fields" list in your "Compose Email" window.

     

    Do let us know if you need more information on this.

  • Profile Image

    Answered by DennisKnox on March 08, 2016 at 02:45 PM
    Wow Charlie,
    That was great, quick response and very detailsed.
    It seems to work.
    The subject line I got on the test email was
    (TEST) A new response received for {form_title} {uniqueId}
    I assume a real email will have the proper text and numbers in where the
    fields are.
    Regards,
    Dennis.

    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 05:54 PM

    On behalf of my colleague, you're welcome. 

    Yes, once you receive a submission it will have the proper info, you received that because it was only a test. 

    Do let us know if you need more help, we will be glad to assist you.