What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why will my changes not save?

    Asked by yunks99 on March 08, 2016 at 11:26 AM

    Hello,

     

    I copied my registration form that I created for last summer and modified it for my spring clinic. However, the only change that will save after hitting save is the name of the form. None of the information in the body of the form save.

     

    Thoughts?

    Page URL:
    https://www.jotform.com//?formID=60666532300145

    not save registration form save form Text Complete button
  • Profile Image
    JotForm Support

    Answered by Charlie on March 08, 2016 at 01:35 PM

    Apologies for the inconvenience. May we know if you are still experiencing this problem? I checked your form and it seems like you are continuously editing it.

    May we know which specific part of your form is not saving? I cloned it and tried it in my account but was not able to replicate the problem. Here's a screencast showing my edit in the cloned form:

     

    Please do also try using a different web browser and if the problem persists there. Apologies for the inconvenience. 

  • Profile Image

    Answered by yunks99 on March 08, 2016 at 05:45 PM
    Yeah, I tried a new browser and it still didn't work.
    I can edit it, but when I save and try to see the preview, it doesn't show
    the updated work.
    I will have to recreate the whole thing...frustrating!
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 09, 2016 at 01:37 AM

    I would like to apologize for any inconvenience this have caused you. I have checked the form you posted above and made a clone version of it. 

    https://form.jotform.com/60681382153959

    Like @Charlie, I'm also not able to reproduce the issue you're having as I was able to edit the form and save the changes.

    If what you're trying to edit is the one in Text, please be noted that you need to click the "Complete" button first so the changes will be saved.

    If this is not what you're trying to change, can you help us understand your concern more by giving us more details, please?  Like, what specific changes would you like to be applied to your form?

    We will wait for your response. Thank you.