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    How to remove empty fields that are sent within the email?

    Asked by Kenneth Lee on March 08, 2016 at 12:36 PM

    My form sends empty text fields. How do I remove those fields when they are not being used?

    Page URL:
    https://form.jotform.com/53506753749162

    Screenshot
    emails email notifications empty fields remove fields
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    Answered by Ben on March 08, 2016 at 02:42 PM

    What happened Kenneth is that you have made some modifications to your email. Because of the same the email became 'dirty' and the system will no longer update the same. As such you will need to update it manually each time you remove or add a field.

    If you wish, you can either create a new email template and remove the one you have - which would cause all of the current fields to be loaded into it, or alternatively remove the same manually.

    If you wish to remove the old one and create a new one the following guides will help with the same:

    How to Edit/Delete Sender Emails on SMTP Settings

    Creating a Form Autoresponder

    Setting Up Email Notifications

    If you make any changes to these new email templates please do note that the same applies - that if you add or remove the fields in the future, a manual change would be required to keep the emails up to date.