What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How to remove empty fields that are sent within the email?Asked by Kenneth Lee on March 08, 2016 at 12:36 PM
My form sends empty text fields. How do I remove those fields when they are not being used?
What happened Kenneth is that you have made some modifications to your email. Because of the same the email became 'dirty' and the system will no longer update the same. As such you will need to update it manually each time you remove or add a field.
If you wish, you can either create a new email template and remove the one you have - which would cause all of the current fields to be loaded into it, or alternatively remove the same manually.
If you wish to remove the old one and create a new one the following guides will help with the same:
If you make any changes to these new email templates please do note that the same applies - that if you add or remove the fields in the future, a manual change would be required to keep the emails up to date.