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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my form hangs when submitting?

    Asked by jerryt on March 08, 2016 at 03:50 PM

    this issue is effecting users across my organization. i have tried clearing internet cache on chrome, firefox and IE problem persists. form hangs when submitting from PC and mobile using safari.

     

    A new response has been received:

    JOTFORM

    Answered by Huberson

    Hello,

    Basically it does not really matter if you use HTTP or HTTPS the form should work the same for both. The difference is that data served over HTTPS protocol are encrypted while for HTTP it is not.

    I also tested your form with both HTTP AND HTTPS and submit every time (test make in Chrome on windows). It take a few second before it redirect though. This something that happens sometimes for long form.

     

    If you notice the problem still persist on your hand trying clearing browser cache and also make some test on other browsers.

    Do not hesitate to contact us if more help is needed.

    View this thread on browser » Unsubscribe Thread

     

    1457464181  

     

     

     

    Page URL:
    https://form.jotform.com/jerryt/hamps-site-audit

    unable to submit form hanging
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 10:25 PM

    I see that you have attached a previously reply from one of our colleagues, I have tested your form using Google Chrome and I was unable to replicate your issue, the form was submitted successfully.

    If the issue is still there, please provide us a screenshot of the web console, if there is an error with the form we should be able to find it there.

    These keyboard shortcuts will help you to get the console: 

    Windows:  Ctrl+Shift+J.

    Mac: Cmd+Opt+J.

    This guide will help you to upload your image: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

     

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    JotForm Support

    Answered by Welvin on March 09, 2016 at 09:27 AM

    The errors are not there anymore so I think the form is working again now. Please check and let us know if you are still experiencing an issue.

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    JotForm Support

    Answered by Welvin on March 09, 2016 at 10:30 AM

    I've tested the form on a different computer. I was able to submit it:

    Please try this:

    1. Edit the form just re-save it in the form builder

    2. Clear your forms cache after: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

     

  • Profile Image

    Answered by jerryt on March 09, 2016 at 02:55 PM

    i am able to submit from my ipad using safari but not chrome. i cannot submit from my iphone at all. i was able to submit from a mac book pro using chrome but not from my windows 7 laptop with chrome/firefox or IE. some coworkers are able to submit others are not.

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    JotForm Support

    Answered by Mike on March 09, 2016 at 05:12 PM

    The issue is probably related to the errors displayed in browser console. Although, I am not able to reproduce this on my side.

    Are you still getting the errors in your browser console? Are they fired when you load the form or when you click on the submit button?

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    JotForm Support

    Answered by Welvin on March 10, 2016 at 10:09 AM

    That's great to know. Please try to add it back, see if the same issue will occur.