What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why email notifications and autoresponders are blank?

    Asked by PreferredGlobal on March 08, 2016 at 04:28 PM

    Auto Responder 1 & Notification e-mail notifications are blank.  I would like my form's populated field to be in the e-mails.  How can I do this? I am not so good with CSS code.  Thanks for help you can provide!

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    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 10:56 PM

    If you are receiving the email notifications blank it could be because your fields are not required and perhaps your users are just submitting the form without entering any data, you should set at least the most important fields as required so you will receive at least some fields.

    If you receive the submission with data and this data is not in your email notification and autoresponder, then you may try removing and re-adding the email notifications and autoresponders, it should take all the fields again and send you the data properly.

    Do let us know if after re-adding the emails and autoresponders you receive the data.