What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm and Microsoft

    Asked by StudioBe on March 08, 2016 at 05:03 PM

    Is anyone using Jotform with Office 365? In particular the custom SMTP sender feature? We were using this feature for months with our hosted exchange and all was fine. Then all of a sudden it stopped working all together. Now two weeks later, JF support keeps telling me that they are "working on it" (for two weeks). Literally every single submission email that is sent fails. All SMTP setting are correct and still nothing will go through. We cannot use the "noreply@jotform" sender because it's considered spam by most mail providers and anything sent using this ends up in junk. We also cant use the verified sender option for the same reason. If anyone has a work around on this please let me know!!

    JotForm and office sender submission email
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 09, 2016 at 12:16 AM

    We apologize for the inconvenience. We understand your concern and we have a developer that has been working on the issue from this thread: http://www.jotform.com/answers/785019. We will have to wait for their update at this point. 

    Regards.