We are not receiving email notifications again. Please help

  • rmccoy
    Asked on March 8, 2016 at 6:22 PM
    having same issue. not receiving emails.  did everything she the QueenofSuccess did.  my domain name is hotmail.com  is this ok to use? its not working.  not receiving any notifications
  • Kevin Support Team Lead
    Replied on March 8, 2016 at 6:37 PM

    I checked your email address and it is not in our bounce list, please check your Spam and Junk folders, the emails should be there, also follow this guide to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do let us know if the issue still persists. 

  • rmccoy
    Replied on March 12, 2016 at 11:08 AM

    the only email notifications from "submittals" i receive are in the jotform inbox.  how to make it send to my personal email address?

  • Jan
    Replied on March 12, 2016 at 12:11 PM

    I assumed this is the form (http://www.jotform.us/form/60674110698156) you are referring to. The recipient email on this form is (realmc***100@hotmail.com).

    I checked the mail logs and I can see that the submissions was sent successfully. Your email is also not in the bounce list.

    We are not receiving email notifications again Screenshot 20

    Please check your spam/junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Thank you.