What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not receiving email notifications?

    Asked by rmccoy on March 08, 2016 at 06:22 PM
    having same issue. not receiving emails.  did everything she the QueenofSuccess did.  my domain name is hotmail.com  is this ok to use? its not working.  not receiving any notifications
    email email notifications notifications email alerts unable to receive
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    JotForm Support

    Answered by Kevin_G on March 08, 2016 at 06:37 PM

    I checked your email address and it is not in our bounce list, please check your Spam and Junk folders, the emails should be there, also follow this guide to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do let us know if the issue still persists. 

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    Answered by rmccoy on March 12, 2016 at 11:08 AM

    the only email notifications from "submittals" i receive are in the jotform inbox.  how to make it send to my personal email address?

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    JotForm Support

    Answered by Jan on March 12, 2016 at 12:11 PM

    I assumed this is the form (http://www.jotform.us/form/60674110698156) you are referring to. The recipient email on this form is (realmc***100@hotmail.com).

    I checked the mail logs and I can see that the submissions was sent successfully. Your email is also not in the bounce list.

    Please check your spam/junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Thank you.