What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i create a new key?

    Asked by wowza on March 08, 2016 at 06:54 PM
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    JotForm Support

    Answered by Mike_G on March 09, 2016 at 02:20 AM

    Are you referring to the encryption key that is created when you encrypt your form?


    You can create another key by disabling and then enabling the Encrypt Form Data option from Preferences of your Form Builder page under Advance Settings

    The newly created key, however, can only be used for future submissions and not with the submissions that were on your form before it was created. 

    If you have lost your old key, we would like to apologize, unfortunately, there is no way we can retrieve it as it is unique. To prevent this from happening I would suggest you always save a duplicate copy of the key and save it somewhere safe, like online storage websites(Dropbbox, GoogleDrive, One Drive etc...)