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  • Profile Image

    Verify SMTP Sender Emails

    Asked by StudioBe on March 08, 2016 at 07:33 PM

    Support,

    Can someone please verify that my custom SMTP senders are actually setup as SMTP senders in the system? We went from "verified senders" to using the same emails addresses as custom SMTP senders.

    The reason I ask is because when I look at the headers of the submission emails being send via the SMTP setting, they still look like they are coming from JotForm.com. Even lists a JF IP address. However, when I setup a dummy hotmail account and did the same thing, the submission email header looks like it is coming directly from hotmail. Can someone explain this??

    Emails sender SMTP verify smtp
  • Profile Image
    JotForm Support

    Answered by Charlie on March 09, 2016 at 02:50 AM

    May we know which of your sender emails that you have setup with an SMTP account? I checked your account and you seem to have a lot of sender emails and the forms are all updated. 

    Would it be alright to send us a copy or screenshot of the custom header so that we can investigate it further? I checked one of your sender emails and you seem to be using your Office365 SMTP details. Please do make sure that the SMTP details are correct. You can also try changing the port and security protocol to "Secure" and see if that gives you a different result.

    We'll wait for your response.

  • Profile Image

    Answered by StudioBe on March 09, 2016 at 11:33 AM

    We use all the emails that are setup in our account. They ALL worked up until Feb. 25th. Then they all stopped at once.

    I will post both headers below. And YES I have verified that all SMTP setting are correct and also tried every other setting imaginable. For the most part, the emails fail before they are ever sent out. See below for headers.

  • Profile Image

    Answered by StudioBe on March 09, 2016 at 11:36 AM

    Here is the header info from the submission email we sent using our dummy hotmail account: Notice that when it's send via hotmail SMTP, it looks as though it's sent from hotmail. 

    Received: from CY1PR20MB0126.namprd20.prod.outlook.com (10.162.41.146) by
     CY1PR20MB0127.namprd20.prod.outlook.com (10.162.41.147) with Microsoft SMTP
     Server (TLS) id 15.1.427.16 via Mailbox Transport; Mon, 7 Mar 2016 18:50:33
     +0000
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     CY1PR20MB0126.namprd20.prod.outlook.com (10.162.41.146) with Microsoft SMTP
     Server (TLS) id 15.1.427.16; Mon, 7 Mar 2016 18:50:32 +0000
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     CY1PR20CA0113.outlook.office365.com (2a01:111:e400:5ad0::39) with Microsoft
     SMTP Server (TLS) id 15.1.427.16 via Frontend Transport; Mon, 7 Mar 2016
     18:50:32 +0000
    Authentication-Results: spf=pass (sender IP is 65.54.190.154)
     smtp.mailfrom=hotmail.com; studiobesalon.com; dkim=none (message not signed)
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     header.from=hotmail.com;
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     Server (TLS) id 15.1.427.7 via Frontend Transport; Mon, 7 Mar 2016 18:50:31
     +0000
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         Mon, 7 Mar 2016 10:50:30 -0800
    Received: from BY2PR06MB2279.namprd06.prod.outlook.com (10.166.114.19) by
     BY2PR06MB2279.namprd06.prod.outlook.com (10.166.114.19) with Microsoft SMTP
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     BY2PR06MB2279.namprd06.prod.outlook.com ([10.166.114.19]) with mapi id
     15.01.0427.019; Mon, 7 Mar 2016 18:50:28 +0000
    From: test studiobe <teststudiobe@hotmail.com>
    To: "ian@studiobesalon.com" <ian@studiobesalon.com>
    Subject: =?utf-8?B?QmUgSGVhcmQgSWFuISDinaQ=?=
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    Date: Mon, 7 Mar 2016 18:50:27 +0000
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  • Profile Image

    Answered by StudioBe on March 09, 2016 at 11:37 AM

    Here is the header info from a submission email that was successfully sent via our office 365 SMTP settings: Notice that the email seems to still be coming from JotForm. Why is that??

     

    Received: from SN1PR20MB0559.namprd20.prod.outlook.com (10.169.37.9) by

    CY1PR20MB0550.namprd20.prod.outlook.com (10.164.219.136) with Microsoft SMTP

    Server (TLS) id 15.1.427.16 via Mailbox Transport; Sun, 6 Mar 2016 19:06:40

    +0000

    Received: from SN1PR20MB0173.namprd20.prod.outlook.com (10.163.76.156) by

    SN1PR20MB0559.namprd20.prod.outlook.com (10.169.37.9) with Microsoft SMTP

    Server (TLS) id 15.1.427.16; Sun, 6 Mar 2016 19:06:39 +0000

    Authentication-Results: studiobesalon.com; dkim=none (message not signed)

    header.d=none;studiobesalon.com; dmarc=none action=none

    header.from=studiobesalon.com;

    Received: from jotform.com (23.227.181.23) by

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    Server (TLS) id 15.1.415.20; Sun, 6 Mar 2016 19:06:38 +0000

    Date: Sun, 6 Mar 2016 14:06:33 -0500

    Return-Path: info@studiobesalon.com

    To: <meganu@studiobesalon.com>

    From: =?UTF-8?B?U3R1ZGlvIEJlIFNhbG9u?= <info@studiobesalon.com>

    Reply-To: <info@studiobesalon.com>

    Subject: =?utf-8?Q?=E2=9D=A4_Reservation_Reminder_|_Studio_Be_Salon?=

    Message-ID: <64f0e0ba08a8ea980fbb2ee92898e76b@jotform.com>

    X-Priority: 3

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    JotForm Support

    Answered by david on March 09, 2016 at 12:50 PM

    Since you have an open ticket with this thread, I will include this information in that ticket.  I sent a request for additional information and a developer is assigned to your other thread.