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    Can you please provide me your mail servers ip address as i need to white list it

    Asked by Portal Technology.com.au  on March 08, 2016 at 07:45 PM

    Hello my name is duke knight i am writing this email to request the IP address of your mail server as we have recently implemented a service called spam cloud for one of our clients EASA in Darwin northern territory Australia they use jotformpro for one of the programs they run called Drink Driver Education so people can self enroll.

     

     

    However since we as their IT service provider implemented spam cloud they have stopped receiving enrollment emails.

     

    So could somebody from your team do me a huge favor and please tell me what the ip address would be of the mail server sending emails on behalf of EASA DDE so i can white list it and get mail flow working again.

     

    Thanks so much for your time and have a great day

    Page URL:
    https://secure.jotformpro.com/form/40346839135962

    mail servers servers Emails name thanks hello
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    JotForm Support

    Answered by beril on March 09, 2016 at 03:11 AM

    Hi Duke,

    You can find the list of IP addresses at the following link:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    In addition to that, I've checked your email address Your email address, dde@easa.org.au is IN
 our bounce list.

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<454 4.7.1 <dde@easa.org.au>: Relay access denied>

     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

    I removed it from the bounce and unsubscribe lists.

     

    I've also checked your mail logs. It seems 2016-03-08 21:34:56] Submission #333300095242477158 Form #40346839135962 FAILED to dde@easa.org.au from noreply@jotform.com via AMAZONSES

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check the guide below

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     

    You can also remove your email address from the bounce list. Please kindly check the following guide:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

     

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address    

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.