What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All my forms have disappeared.

    Asked by prfrrg on March 08, 2016 at 09:50 PM

    I built several forms for my clients to look at, took me hours, and today they are gone. When I relaoded them, it said disabled. I received no word from jotform, and am now in big trouble with clients who think I did nothing for them and will not trust jotform for any reason now. so unprofessional.

    forms disappeared JotForm and in hours
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 09, 2016 at 03:25 AM

    Hello prfrrg,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    You have a form "Change Password" where you have not added any form fields which makes it suspected of being used for phishing.

    I have deleted this suspected form and activated your account. Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!