What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT: Why won't my form submit to my email?

    Asked by Sheriece on March 08, 2016 at 11:24 PM

    Everything is set up and I have areas that are needed to be filled out. Everytime I properly fill out the form, there is an error or it won't go through. Then when I click on the submit button continuously, please wait comes up and stays there forever. Please help.

    Page URL:
    https://form.jotform.com/60556417018252

    Screenshot
    form submit email won't please wait fill then and
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 09, 2016 at 03:37 AM

    I cloned your form and was able to replicate the issue. I was unable to submit the form. It appears that the issue is caused by the Terms and Conditions widget. To resolve the issue, I suggest you delete the terms and conditions widget.

    Then re-add it again to your form.

    You should now be able to submit the form without any issue.

    Here's the cloned form where I did the tests: https://form.jotform.com/60681422261954 

    If you need further assistance, do let us know.