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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    The form doesn't send submission emails.

    Asked by Telematic on March 09, 2016 at 02:56 AM


    I just want to ask about a problem with the form below. When someone use it, we don't received it on our email /orders@telematic-bg.com/ wich is referred as a recepient. The mail is received only by the sender. The other forms are working correctly /for example https://form.jotformeu.com/43092894768370/.

    We will be glad if you can help us.


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    JotForm Support

    Answered by ashwin_d on March 09, 2016 at 04:18 AM

    Hello Telematic,

    Upon checking our records, I found that your email address ended up in our bounce list for following reasons:

    Result: orders@telematic-bg.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host [] blocked using dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?

    I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and see if you receive the submission emails correctly.

    Thank you!