- TelematicAsked on March 09, 2016 at 02:56 AM
I just want to ask about a problem with the form below. When someone use it, we don't received it on our email /email@example.com/ wich is referred as a recepient. The mail is received only by the sender. The other forms are working correctly /for example https://form.jotformeu.com/43092894768370/.
We will be glad if you can help us.
- JotForm Supportashwin_dAnswered on March 09, 2016 at 04:18 AM
Upon checking our records, I found that your email address ended up in our bounce list for following reasons:Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host [22.214.171.124] blocked using dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?126.96.36.199
I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and see if you receive the submission emails correctly.