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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form doesn't send submission emails.

    Asked by Telematic on March 09, 2016 at 02:56 AM

    HI

    I just want to ask about a problem with the form below. When someone use it, we don't received it on our email /orders@telematic-bg.com/ wich is referred as a recepient. The mail is received only by the sender. The other forms are working correctly /for example https://form.jotformeu.com/43092894768370/.

    We will be glad if you can help us.

     

    Page URL:
    http://form.jotformeu.com/form/40841408453351

    form doesn't work doesn't work work problem style size height
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 09, 2016 at 04:18 AM

    Hello Telematic,

    Upon checking our records, I found that your email address ended up in our bounce list for following reasons:

    Result: orders@telematic-bg.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Client host [54.240.9.134] blocked using dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?54.240.9.134

    I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and see if you receive the submission emails correctly.

    Thank you!