What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Not Updating - I Want Compensation

    Asked by markashton on March 09, 2016 at 06:52 AM

    Consider this ...

    Update a form ... save it ... refresh on website .... no update shown to embedded form ... clear cache in browser i.e. Shift F5 ... clear cache in Settings on Jotform ... refresh website .... embedded form not updated ...

    Does this scenario ring a bell?

    Jotform not updating in real time?

    I look like a massive twat in front of my client ... because your service does not deliver on its promise.

    Don't tell me ... its a data lag ... and everything will be OK in a bit.

    But it's not OK is it ... once again this service has undermined my business.

    It doesn't work. Its not fit for purpose. Its not market ready.

    I would be grateful for a response but not one where you say Sorry. If you are sorry ... give me money. The sentiment is useless

    What is the problem?

    Regards Mark




  • Profile Image
    JotForm Support

    Answered by Welvin on March 09, 2016 at 08:17 AM

    Can you share us the form URL? Are you still not seeing the updates on the form? If it's not showing up the updates, it's either a delay by the specific form or by the entire replicating process on our servers. I just sent an alert to our developers about this. I'll let you know as soon as I get reply from them.

  • Profile Image

    Answered by markashton on March 09, 2016 at 08:35 AM

    Hi Welvin,

    Its rectified itself. Sometimes there is a delay.

    I'm going to have to make sure I'm not in that position again.

    Sorry about the rant.

    Hope you understand.

    I'll keep an eye on it and let you know in a non-emotional way.

    Thanks for the response, Mark

    Forget the compensation ;-)

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 09, 2016 at 09:24 AM

    According to our developer, one of our redis server was overloaded but it is fine by now.

    Sorry for the inconvenience caused.