I can't even get the test emails

  • Profile Image
    Koolsites
    Asked on March 09, 2016 at 08:57 AM

    I have not been getting a copy of my ANY of my forms, and they are displayed on several different websites.  I contacted you about this before when I was a paying customer.  I checked all the obvious reasons that I would not get it.  Settings, spam or junk mail, ect.  it is non of the above. I contacted go daddy and it is not at their end. I can't even get the test emails that I sent myself from the form settings.

    I have contacted jot form support several times now and have not heard anything back.  Do you still support this site or do I need to find a new form processor? We love your product but this has been going on since last fall.  HELP please

    Thank you

     

  • Profile Image
    Welvin
    Answered on March 09, 2016 at 10:14 AM

    Our apologies. But that is because your email address has been added to our suppression list. I've fixed this for you.

    It says your email address is invalid so I would suggest checking that. Capitalization matters so make sure to correct it.

    For additional steps on how you can prevent this from happening, please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues