What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't even get the test emails

    Asked by Koolsites on March 09, 2016 at 08:57 AM

    I have not been getting a copy of my ANY of my forms, and they are displayed on several different websites.  I contacted you about this before when I was a paying customer.  I checked all the obvious reasons that I would not get it.  Settings, spam or junk mail, ect.  it is non of the above. I contacted go daddy and it is not at their end. I can't even get the test emails that I sent myself from the form settings.

    I have contacted jot form support several times now and have not heard anything back.  Do you still support this site or do I need to find a new form processor? We love your product but this has been going on since last fall.  HELP please

    Thank you

     

  • Profile Image
    JotForm Support

    Answered by Welvin on March 09, 2016 at 10:14 AM

    Our apologies. But that is because your email address has been added to our suppression list. I've fixed this for you.

    It says your email address is invalid so I would suggest checking that. Capitalization matters so make sure to correct it.

    For additional steps on how you can prevent this from happening, please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues