- KoolsitesAsked on March 09, 2016 at 08:57 AM
I have not been getting a copy of my ANY of my forms, and they are displayed on several different websites. I contacted you about this before when I was a paying customer. I checked all the obvious reasons that I would not get it. Settings, spam or junk mail, ect. it is non of the above. I contacted go daddy and it is not at their end. I can't even get the test emails that I sent myself from the form settings.
I have contacted jot form support several times now and have not heard anything back. Do you still support this site or do I need to find a new form processor? We love your product but this has been going on since last fall. HELP please
- JotForm SupportWelvinAnswered on March 09, 2016 at 10:14 AM
Our apologies. But that is because your email address has been added to our suppression list. I've fixed this for you.
It says your email address is invalid so I would suggest checking that. Capitalization matters so make sure to correct it.
For additional steps on how you can prevent this from happening, please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.