- acaseAsked on March 09, 2016 at 09:45 AM
Emails not working on form.Page URL:
- KadeJMAnswered on March 09, 2016 at 10:29 AM
I checked your problem with emails not working on your form but I'm not able to find any issue.
I found that you have several conditional email notifications and they are going to two different email addresses. But, according to your email history our mail server is sending these.
I would suggest referring to this guide here https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues for additional help.
- acaseAnswered on March 09, 2016 at 10:38 AM
I read your link and made sure everything was set up correctly and tried to send test emails and did not receive them? It worked up until 7:46 AM and then stopped. Nothing has changed so i still don't understand what is wrong?
- KadeJMAnswered on March 09, 2016 at 11:26 AM
Is it not working for all of your email addresses on your form then?
I rechecked on your emails for the aforementioned form and I see you have about 5 on it. I noticed 2 of them are conditional but I found 1 that has 4 additional recipients which I didn't see at first so I apologize about that.
Would you mind if I fill in a test submission to send to you via your form to see if you are able to receive it?
- acaseAnswered on March 09, 2016 at 11:29 AM
It is our email server not ya'll. I appreciate the help!
- KadeJMAnswered on March 09, 2016 at 11:31 AM
No problem and thank you for updating us about it.
Do let us know if there's anything else we can do to assist you.