Emails not working

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    acase
    Asked on March 09, 2016 at 09:45 AM
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    KadeJM
    Answered on March 09, 2016 at 10:29 AM

    I checked your problem with emails not working on your form but I'm not able to find any issue.

    I found that you have several conditional email notifications and they are going to two different email addresses. But, according to your email history our mail server is sending these.

    I would suggest referring to this guide here https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues for additional help.

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    acase
    Answered on March 09, 2016 at 10:38 AM

    I read your link and made sure everything was set up correctly and tried to send test emails and did not receive them?  It worked up until 7:46 AM and then stopped.  Nothing has changed so i still don't understand what is wrong?

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    KadeJM
    Answered on March 09, 2016 at 11:26 AM

    Is it not working for all of your email addresses on your form then?

    I rechecked on your emails for the aforementioned form and I see you have about 5 on it. I noticed 2 of them are conditional but I found 1 that has 4 additional recipients which I didn't see at first so I apologize about that.

    Would you mind if I fill in a test submission to send to you via your form to see if you are able to receive it?

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    acase
    Answered on March 09, 2016 at 11:29 AM

    It is our email server not ya'll.  I appreciate the help!

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    KadeJM
    Answered on March 09, 2016 at 11:31 AM

    No problem and thank you for updating us about it.

    Do let us know if there's anything else we can do to assist you.