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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not working

    Asked by acase on March 09, 2016 at 09:45 AM

    Emails not working on form.

    Page URL:
    https://form.jotform.com/53014566289965

    Emails emails not working
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    JotForm Support

    Answered by KadeJM on March 09, 2016 at 10:29 AM

    I checked your problem with emails not working on your form but I'm not able to find any issue.

    I found that you have several conditional email notifications and they are going to two different email addresses. But, according to your email history our mail server is sending these.

    I would suggest referring to this guide here https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues for additional help.

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    Answered by acase on March 09, 2016 at 10:38 AM

    I read your link and made sure everything was set up correctly and tried to send test emails and did not receive them?  It worked up until 7:46 AM and then stopped.  Nothing has changed so i still don't understand what is wrong?

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    JotForm Support

    Answered by KadeJM on March 09, 2016 at 11:26 AM

    Is it not working for all of your email addresses on your form then?

    I rechecked on your emails for the aforementioned form and I see you have about 5 on it. I noticed 2 of them are conditional but I found 1 that has 4 additional recipients which I didn't see at first so I apologize about that.

    Would you mind if I fill in a test submission to send to you via your form to see if you are able to receive it?

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    Answered by acase on March 09, 2016 at 11:29 AM

    It is our email server not ya'll.  I appreciate the help!

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    JotForm Support

    Answered by KadeJM on March 09, 2016 at 11:31 AM

    No problem and thank you for updating us about it.

    Do let us know if there's anything else we can do to assist you.