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    Form embedded in a Wix-based website is not showing on mobile devices

    Asked by degumedia on March 09, 2016 at 09:51 AM

    I am having issues with some of the forms and lots of people saying they cannot access them on mobile when I embed them.

    Page URL:
    http://www.theregionalawards.com/#!voting-creative-industry-award/u055<br/>d

    Mobile and cannot access cannot
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    JotForm Support

    Answered by Boris on March 09, 2016 at 10:51 AM

    I have checked your website on a desktop browser, and the form is loading fine:

    I noticed you are using a Wix-based website, and Wix serves a different page to mobile devices than it does to desktop browsers. However, I have just tested your page on several devices and it is displaying fine. This is how your website displays on an Android device:

    And upon scrolling down:

    It also appears to be working fine on iOS devices:

    Could you please check again, and if you are still experiencing any issues, could you please let us know which mobile device is not displaying the form properly, and we will be happy to help troubleshoot further. Thank you.