What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you help me download files from a form?

    Asked by ComplianceChief on March 09, 2016 at 09:16 PM

    HI Jotform,

    I am not able to download 2 files from Specialists Share Education - Marketing Material Review Form.

    It is say Failed-Forbidden.

    Can you tell me why & how I can download & save these files.

    I usually have no problem.

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 10, 2016 at 01:23 AM

    I would like to apologize for any inconvenience this have caused you. Can you please provide us with the URL of the file where you encountered the issue? This can help us identify the issue. If it's happening on two particular upload, it is possible that the files are broken or the upload was not completed for some reasons(maybe internet connection issue) before the form was submitted. If that's the last submission on your form, can you try making another submission and try to see if you will have the same error when you try to download the upload from your test submission? 

    We will wait for your reply. Regards.

  • Profile Image

    Answered by ComplianceChief on March 15, 2016 at 01:59 AM

    Sorry I did not get back to you.

    It has been corrected now.


  • Profile Image
    JotForm Support

    Answered by Chriistian on March 15, 2016 at 02:57 AM

    I am glad to know that the issue has been resolved. If you have any other concerns, feel free to contact us again. Regards.