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  • Profile Image

    "Configurable List" is not working on some PCs

    Asked by rael on March 10, 2016 at 12:38 AM

    Hi,

    We have a form (CREDIT REQUEST) which uses a configurable list widget. We've noticed that the data in this field is sometimes dropped when the form is saved (data is missing from the emails and the saved forms). It appears to be related to specific users. I have been able to replicate the issue on one of our machines here. We are using google chrome. From other computers, using the same browser, the feature works perfectly.

    Can you please advise if there's an obscure security requirement for this field?

    Rael

    Page URL:
    https://form.jotform.co/41538944097869

    configurable list configurable Emails saved credit same
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 10, 2016 at 03:08 AM

    I cannot seem to replicate the issue that you are having. I cloned your form and made several submissions. The data from the Configurable List was visible in the mail and in the submissions page.

    You can try clearing your form cache to see if that helps: How to Clear your Form Cache
    You may also try clearing the browser cache in the PCs where you encountered the issue. How To Clear Browser Cache

    Do let us know if the issue persists. Regards.

     

  • Profile Image

    Answered by rael on March 10, 2016 at 05:20 PM

    Hi Christiian

    Clearing the form cache seemed to do the trick. Thanks for your help.

     

    Rael

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 10, 2016 at 06:24 PM

    Great to know that.

    You're welcome on behalf of my colleague. Do let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by rael on March 21, 2016 at 03:02 AM

    Hi again.

    This appears to be a recurring problem with the control on the form. For some users, it keeps reverting back to not saving the information entered into this control.

    Rael

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 21, 2016 at 03:18 AM

    I cloned your from again but I am still unable to replicate the issue.

    If you receive plenty of submissions, I would suggest to regularly clear your Form Cache to prevent the issue from happening. You may also try cloning your form and use that clone for submissions. Here's a guide that can help: How to Clone an Existing Form from a URL

    Regards.

  • Profile Image

    Answered by rael on March 21, 2016 at 03:26 AM

    Hi,

    It also works fine on my computer. It's only on some computers that the issue arises. Unfortunately as this form is used by any number of 'random' computers I am unable to control the cache.

    Can you perhaps try and submit a form, entering whatever information you require. And then submit a second form. 

    I will instruct the recipient of the forms to ignore your tests.

    Thanks

    Rael

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 21, 2016 at 04:15 AM

    Per your request I have sent several test submissions to your form. Upon checking the autoresponder received in my email, I was able to see the data from the configurable list without any issue.

    You do not need to use different computers to clear the form cache as you can simply clear the form cache on your end.

    Do let us know if you have received the tests properly.

  • Profile Image

    Answered by rael on April 04, 2016 at 02:32 AM

    Hi,

    It appears that I am having to regularly (ie: daily) clear the forms cache in order for this to continue working. This form is used by all our customers and seems to work consistently on some PCs, but regularly inconsistently on others. So it's pointing to an environmental issue on these computers. The problem is also occurring on a PC in our office... so I can certainly investigate further here. Please help :(

    Rael

  • Profile Image
    JotForm Support

    Answered by mert on April 04, 2016 at 04:06 AM

    Hi Rael,

    Alternatively, you can try to clone the current form and start to use then cloned one instead of using the original one, if the issue is persisting. By doing this, you can overcome the cache problem of your form.

    Please, don't forget to let us know the results.

     

    Regards.