What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we extract the data and remain on the same plan?

    Asked by Ana on March 10, 2016 at 03:59 AM
    Once the 10GB of space (bronze package) is utilised, can we extract the data and remain on the same plan?
    remain on plan download data download uploads
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    JotForm Support

    Answered by Jan on March 10, 2016 at 05:43 AM

    Are you referring to the uploaded files? If you reached the limit of 10GB space, you can delete the submissions that has the attached/uploaded files in order to clear up some space in your storage.

    You'll also be reminded if you are about to reach the limits. You'll still be under the same plan, however, if you don't clear up some space, the forms will be suspended.

    Yes, you can download them first before deleting them. You can also integrate Google Drive or Dropbox in your form.

    Let us know if you still have questions. Thank you.