What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Doesn't Work on Android OS (Huawei Honor 7)

    Asked by letsgrowit on March 10, 2016 at 04:25 AM



    I've search in your forum but didn't find a proper answer. My form (clone of bygghyres) doesn't work on my clients phone Huawei Honor 7 (PLK-L01). When my client tries to upload a file and sent it through the form, the page crash and he can't send the message.

    Could the form perform differently on mobile devises? When i try on my iPhone it works like a charm ;)

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 10, 2016 at 04:44 AM

    I cloned your form and made some tests in my android device. The cloned form seems to be working fine on mobile. Perhaps you may ask your client to use a different browser to view the form. Or they can try clearing the browser cache on their phone to see if that resolves the issue: How To Clear Browser Cache On Android

    Do let us know if the issue persists.

  • Profile Image

    Answered by letsgrowit on March 10, 2016 at 04:48 AM

    Thanks for a quick answer! My client is using Chrome and not the original browser. We tried to clear the browser-cache and it still doesn't work.

  • Profile Image
    JotForm Developer

    Answered by mert on March 10, 2016 at 07:14 AM

    I checked your webpage/form on android with chrome browser and didn't found any unexpected thing visually or functionally. Please, see it from the below:


    However, I found 2 different embed code on your page's source code, so I suggest you to remove the one which is in script and leave the one in iFrame.


    After applying this, please retry the process and let us know the results.