Changes to Jotform not updating on Site

  • Profile Image
    ampsys
    Asked on February 24, 2012 at 09:22 AM

    I have this code:

    <iframe allowtransparency="true" src="//form.jotform.us/form/20537636988165" frameborder="0" style="width:100%; height:308px; border:none;" scrolling="no">

    </iframe>

    It previews just fine on the jotform site.  However, when embedded on the development site, it's still showing field highlighting (which I've disabled) and old hover text (which I have changed).  Again, these display properly on preview but not on the site.

    Any ideas?

  • Profile Image
    fxr
    Answered on February 24, 2012 at 10:24 AM

    I have cleared your forms caches; can you try it again, please?

  • Profile Image
    ampsys
    Answered on February 24, 2012 at 10:31 AM

    Thanks for doing that, but still no change in result....

  • Profile Image
    ampsys
    Answered on February 24, 2012 at 01:19 PM

    It looks like there are at least 3 other similar issues being reported today...

  • Profile Image
    fxr
    Answered on February 24, 2012 at 01:28 PM

    Yes, I am aware of the problem. 

    Can you please try changing your embed code to:

    <iframe allowtransparency="true" src="//www.jotform.us/form/20537636988165" frameborder="0" style="width:100%; height:308px; border:none;" scrolling="no">

    </iframe>

     

    thanks. 

  • Profile Image
    ampsys
    Answered on February 24, 2012 at 02:24 PM

    That did the trick.  Also, made a few minor changes and saved again; tested and immediatley pushed to site like it used to.

    Thanks fxr!

  • Profile Image
    cmcforms
    Answered on February 28, 2012 at 12:40 PM

    This is also repeatedly happening to me! on ALL of my forms!!

  • Profile Image
    idarktech
    Answered on February 28, 2012 at 09:31 PM

    @cmcforms,

    Our developers are now investigating about this. Apolgoies for the inconveniences.

    If you'd like to get an speedy update of your forms, please change your form url from form to www.

    example.

    http://form.jotform.com/1234567890

    to

    http://www.jotform.com/1234567890

    Hope this helps. Thank you so much!