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  • Profile Image

    cant seem to login to our form below and not getting emails when someone uses form?

    Asked by edward  on March 10, 2016 at 09:32 AM

    http://form.jotform.us/form/50870662661155

    http://stpeteclearwaterairportshuttle.com/   use book now button

    we have several forms can you please send us a reset email and password?

    or send us what email are we using with this form ?

    thank you very much for any and all help

    Page URL:
    http://stpeteclearwaterairportshuttle.com/

    Emails and Getting cant
  • Profile Image
    JotForm Support

    Answered by Kiran on March 10, 2016 at 10:03 AM

    I see that the email address book@stpeteclearwaterairportshuttle.com registered with your account is in our bounce list. Hence, you are not receiving any emails to this address. Did you disable/delete this email earlier? I notice that the email address was added to our bounce list due to the reason that states smtp; 550-5.1.1 The email account that you tried to reach does not exist.

    I've now removed the email address from the bounce list and you should be receiving emails without any issue from now.

    Please get back to us if the issue still persists. We will be happy to assist you further.