What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications

    Asked by robert on March 10, 2016 at 10:03 AM

    how do we set it so i get responses to my email address? They only appear in the inbox in jotform

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    JotForm Support

    Answered by Jan on March 10, 2016 at 11:03 AM

    Is this the form (http://www.jotform.us/form/60674110698156) you're working with?

    Your email is not in the bounce list. I did a test submission on your form. I checked the mail logs and it is showing that it was sent successfully.

    I checked the email notifications settings and I can see that it is configured properly. 

    Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you're still having issues. Thank you.