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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Unable to receive email notifications

    Asked by robert on March 10, 2016 at 10:03 AM

    how do we set it so i get responses to my email address? They only appear in the inbox in jotform

    email notifications email responses inbox notifications
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    JotForm Support

    Answered by Jan on March 10, 2016 at 11:03 AM

    Is this the form (http://www.jotform.us/form/60674110698156) you're working with?

    Your email is not in the bounce list. I did a test submission on your form. I checked the mail logs and it is showing that it was sent successfully.

    I checked the email notifications settings and I can see that it is configured properly. 

    Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you're still having issues. Thank you.