What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i am trying to update my credit card info

    Asked by AnnucoLLC on March 10, 2016 at 10:16 AM

    My subscription was canceled and I need to update my CC info. When I click on the "update credit card" button, it takes me to a blank page. I tried in Safari and Chrome.


    Page URL:

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    JotForm Support

    Answered by Kiran on March 10, 2016 at 11:09 AM

    I see that your account is now subscribed to Bronze Yearly plan. Were you able to fix the issue to update the credit card information?

    Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.