What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our email notifications are going to spam. How do we resolve it?

    Asked by shalberstam on March 10, 2016 at 10:18 AM

    We have been having many of our submitted forms going into spam that had not previously. Is there anything we should be doing to prevent this?

    submitted forms spam whitelist
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    Answered by Ben on March 10, 2016 at 11:13 AM

    The only way to resolve this is to make sure that the filters causing the emails to end up in spam on your side are removed or altered.

    For some it might be possible for you to set up yourself, but for others you might need to contact your email server administrator.

    When you contact them you should point them to this guide: Whitelisting JotMails IP Addresses

    This will allow them to set everything up to have the email received.

    Do also mark all emails in the spam folders as not junk - even if you are about to remove them afterwards as this will train your email client / email inbox to not treat it as spam afterwards.