Create PDF Form: It is creating a blank PDF file.

  • Profile Image
    Asked on March 10, 2016 at 01:02 PM

    Hi Jotform Support,

    I've been trying to create a PDF of my form, but I don't think it's working. There are 2 main issues:


    1. Yesterday the PDF form function was creating the old version of my form, even though I had updated the form since the last time I had created a PDF version.


    2. Today the PDF form function is only creating a blank 1 page PDF.


    I'm not sure what's going on here. Can somebody help me to resolve this?

  • Profile Image
    Answered on March 10, 2016 at 02:35 PM

    I have checked your forms and was able to see the issue, I tested it on my end and was able to replicate it, I will escalate it to our second level, so one of our developers will take a look here and you will be notified when it is solved. 


  • Profile Image
    Answered on March 10, 2016 at 02:55 PM

    I am looking at the same issue, will let you know when fixed. Thanks for your feedback.

  • Profile Image
    Answered on March 10, 2016 at 03:05 PM

    Fixed, sorry for the problem.