Sub Users not able to create new forms or use full functionality.

Our account has a second user with full permissions, but she is unable to create new forms and has limited functionality elsewhere. Can someone assist in helping me figure this out? Did full functionality go away recently? Do we need to share a specific login instead of creating multiple accounts?

To be able to create a form she will need click on a folder name first. Please see the next screenshot.

If there are any other issues, please let us know. We will be happy to help.