What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub Users not able to create new forms or use full functionality.

    Asked by RackmountSolutions on March 10, 2016 at 01:04 PM

    Our account has a second user with full permissions, but she is unable to create new forms and has limited functionality elsewhere. Can someone assist in helping me figure this out? Did full functionality go away recently? Do we need to share a specific login instead of creating multiple accounts?

    Screenshot
    sub user create form
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    JotForm Support

    Answered by Mike on March 10, 2016 at 02:31 PM

    To be able to create a form she will need click on a folder name first. Please see the next screenshot.

    If there are any other issues, please let us know. We will be happy to help.