What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Time stamp seems to be 3 hours off?

    Asked by EloineChap on March 10, 2016 at 01:09 PM

    We are using jot form to have an application for our nursing program and there is a cutoff time. Of course the applicants are submitting up until the last minute and we have denied people that it appears submitted their applications on time by one minute. Jotform however seems to be off in the database by 3 hours when I did a test send from one of the forms. I know this because one of the applicants forwarded their confirmation email showing they did send it on time even though the submission time in the reports says 3 hours later. Is there anything I can set to get this to display the right time? I am located in California and it appears your offices are in San Francisco so I am assuming the server time is not the issue. Please help!

    time stamp 3 hours stamp
  • Profile Image

    Answered by EloineChap on March 10, 2016 at 02:37 PM

    Never mind - didn't know this is something that had to be set in the account settings. I figured it was automatic to my time zone. Thank you.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 10, 2016 at 02:42 PM

    Yes, if the time zone if not correct you may change this settings by following this link: https://jotform.com/myaccount/settings

    Do let us know if you have more questions, we will be glad to help you.