What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Views count is not correct

    Asked by PrisMouton on March 10, 2016 at 03:57 PM

    This form has not even gone live & you show almost 20,000 views. Something is wrong on your end.





    Page URL:

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    JotForm Support

    Answered by jonathan on March 10, 2016 at 05:11 PM


    When I checked on your website, I can view the form http://www.jotform.us/form/60633970768163


    Your website is live and the form is vieable on the website. This is how the form accumulates View count. 

    To clarify also, on your account, the Form View count is not for a single form only. It is the consolidated views count of all the forms under the account.

    Hope this help clarify the matter. Please let us know how we can be of further assistance.


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    Answered by CscProvidence on April 25, 2016 at 04:36 PM

    I have a similar situation where even before I share a form being designed, the form view count goes up. I don't have that many forms (todate), so the activity is not that high.  Although I am in process of embeding some forms to web pages.

    Does the counter include when I view/test the form design (through the web, notjust a preview) ?

    "Viewing" a form, especially when embeded, is every time it is touched through a browser ?

    I find myself tweaking the CSS to get some of the responsive aspects a tad better (ex: shrink an image if viewer is narrow). This cannot be truly tested and validated with the preview or designer which tend to simulate not quite 100% true to life.

    Should I make certain the form is not "activated" when doing such testing/validation to avoid the extra views being counted ?

    Should we avoid embeding forms to web pages ?  Maybe you should count the views, but not be including that count as a limit to our accounts ...  If I have a 100 embeded forms, current limit is 100,000 views = 1000 views of each of those forms.  that's not much, eh ?!   People might go to these web pages without bothering with the embed form on each visit.  The number should be at least factored by the number of forms ... of course, the counter are very roughly "monthly" ?


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    JotForm Support

    Answered by Kevin_G on April 25, 2016 at 06:22 PM


    I moved your report to this thread: https://www.jotform.com/answers/826242

    We will assist you with that as soon as possible, and please do not open or post your questions/reports on multiple threads, please open only one thread per question since it helps us to assist you better. 

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    Answered by bluecrystal on July 07, 2016 at 12:49 PM

    I am having the same issue.  650 views and just posted the form.  I have live traffic views of all visitors to our website and there are NO visitors on the form pages, so where did those 650 views come from?  
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    JotForm Support

    Answered by david on July 07, 2016 at 01:31 PM

    @bluecrystal I have moved your question to a thread of its own.  I will address your request in the following thread shortly: