PDF Designer is not working

  • arkministriesofberkeley
    Asked on March 10, 2016 at 7:37 PM

    I am trying to use the PDF designer to customize the pdf reports that can be sent along with an email notification but it's all messed up. None of the texts/frames are showing up correctly, both in the preview and in the actual pdf sent out.

    Jotform Thread 792364 Screenshot
  • Chriistian Jotform Support
    Replied on March 10, 2016 at 8:44 PM

    I cloned your form and tested the PDF in the PDF Designer. I can't seem to replicate your issue as I was able to customize the PDF Design without any issue.

    PDF Designer is not working Image 1 Screenshot 30

    Can you try resetting the PDF design to its default view to see if that fixes the issue? To do so, simply go to Submissions > Get PDF > Customize PDF and click Reset.

    PDF Designer is not working Image 2 Screenshot 41

    Do let us know how it goes. Regards.

  • arkministriesofberkeley
    Replied on March 15, 2016 at 7:46 PM
    It works if I just rearrange the elements around. But if I replace the
    elements with additional text and customize it any further than
    rearranging, it gets all messed up when I reopen it or when I look at the
    preview mode.
    ...
  • Chriistian Jotform Support
    Replied on March 15, 2016 at 9:17 PM

    Unfortunately I was unable to recreate the issue in my test form. I added some extra text and rearranged the fields using the PDF designer and the design was still displayed properly.

    PDF Designer is not working Image 1 Screenshot 20

    You may try refreshing your form cache to see if that fixes the issue. Here's how: How to Clear your Form Cache. Once the form cache has been cleared, you can try editing the pdf design again.

    Do let us know how it goes.
    Regards.