What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF Designer is not working

    Asked by arkministriesofberkeley on March 10, 2016 at 07:37 PM

    I am trying to use the PDF designer to customize the pdf reports that can be sent along with an email notification but it's all messed up. None of the texts/frames are showing up correctly, both in the preview and in the actual pdf sent out.

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    JotForm Support

    Answered by Chriistian on March 10, 2016 at 08:44 PM

    I cloned your form and tested the PDF in the PDF Designer. I can't seem to replicate your issue as I was able to customize the PDF Design without any issue.

    Can you try resetting the PDF design to its default view to see if that fixes the issue? To do so, simply go to Submissions > Get PDF > Customize PDF and click Reset.

    Do let us know how it goes. Regards.

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    Answered by arkministriesofberkeley on March 15, 2016 at 07:46 PM
    It works if I just rearrange the elements around. But if I replace the
    elements with additional text and customize it any further than
    rearranging, it gets all messed up when I reopen it or when I look at the
    preview mode.
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    JotForm Support

    Answered by Chriistian on March 15, 2016 at 09:17 PM

    Unfortunately I was unable to recreate the issue in my test form. I added some extra text and rearranged the fields using the PDF designer and the design was still displayed properly.

    You may try refreshing your form cache to see if that fixes the issue. Here's how: How to Clear your Form Cache. Once the form cache has been cleared, you can try editing the pdf design again.

    Do let us know how it goes.