Why function required of my form don't action?

  • FFAV
    Asked on March 11, 2016 at 12:01 AM
  • Chriistian Jotform Support
    Replied on March 11, 2016 at 1:36 AM

    I tested your form and the required function seems to be working fine. I cannot submit the form unless the required fields have been filled.

    Why function required of my form dont action? Image 1 Screenshot 20

    Are you still encountering the issue? If yes, do let us know and give us the URL of the form in question. You can also try clearing the form cache to see if that helps: How to Clear your Form Cache

    We will wait for your reply.

  • FFAV
    Replied on March 11, 2016 at 1:45 AM

    I don't know why but the reports that I get back missing the lines that I have set the required function. Can you help me? I checked OK. However, my partner says that the line that does not show that. Help me! Please! please! 

  • FFAV
    Replied on March 11, 2016 at 2:04 AM

    You see it, the field * required no filled but my partner still can sent to me? help me? please! 

     

    Why function required of my form dont action? Image 1 Screenshot 20

  • Chriistian Jotform Support
    Replied on March 11, 2016 at 3:09 AM

    Are you referring to these required fields? 

    Why function required of my form dont action? Image 1 Screenshot 30

    I checked the submission of your form and I can see that all the submissions have values in them.

    Why function required of my form dont action? Image 2 Screenshot 41

    Please see on your end to confirm that all the required fields were filled by the user.

  • FFAV
    Replied on March 11, 2016 at 3:20 AM

    Yes, I know. this field is ok. However, ....as attach file is not working. I have use conditions function at there. this is reason? 

    Sorry, if i disturb you, let help me again. 

    Thanks Jotform 

    Why function required of my form dont action? Image 1 Screenshot 20

  • beril JotForm UI Developer
    Replied on March 11, 2016 at 3:54 AM

    First of all, you don't need to be sorry about that. Yes, it is related with your conditions. I've checked your conditions and it seems IF Số buổi tập trong tuần IS EQUAL TO "5" it will show Buổi 1 and Buổi 2 fields.

    Why function required of my form dont action? Image 1 Screenshot 30

    However, when I checked the screenshot of your submission that you've attached  to us, it seems your partner chose 2 option.

    Why function required of my form dont action? Image 2 Screenshot 41

    Because of that reason, you can not see the  Buổi 1 and Buổi 2 fields.

    If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.

  • FFAV
    Replied on March 11, 2016 at 4:13 AM

    Hi, Jotform. 

    I had find problem, with this field must "1" not "01", "2" not "02". Số ít not working show field i want. Haizaa, Sorry disturb you! Have a way to fix it. 

    Thanks warm support! 

  • Ashwin JotForm Support
    Replied on March 11, 2016 at 4:32 AM

    Hello FFAV,

    I did check your form but could not test it completely as the form field "Số buổi tập trong tuần" seems to have been hidden. Please check the screenshot below:

    Why function required of my form dont action? Image 1 Screenshot 30

    You seems to have added a dropdown question to show / hide the related fields which seems to be working as expected. Please check the screenshot below:

    Why function required of my form dont action? Image 2 Screenshot 41

     

    Thank you!

  • beril JotForm UI Developer
    Replied on March 11, 2016 at 5:02 AM

    We discussed your issue with my colleague @ashwin. Now, we understand your issue. When the user enters 02 it also doesn't show Buổi 1 and Buổi 2 fields.

    You can fix that issue by changing the conditions as you see below:

    Why function required of my form dont action? Image 1 Screenshot 30

    Here is how it works:

    Why function required of my form dont action? Image 2 Screenshot 41

    Here is your cloned form:

    https://form.jotform.com/60701955990967

    Feel free to clone it.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • FFAV
    Replied on March 11, 2016 at 11:10 AM

    Yessssssssssss! @beril. Can you explain clear for me? step 1, step 2? 

     

  • FFAV
    Replied on March 11, 2016 at 11:27 AM

    Thanks @beril, i'm finish it follow you. Kaka. wonderful. 

    Good night,