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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why function required of my form don't action?

    Asked by FFAV on March 11, 2016 at 12:01 AM
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    JotForm Support

    Answered by Chriistian on March 11, 2016 at 01:36 AM

    I tested your form and the required function seems to be working fine. I cannot submit the form unless the required fields have been filled.

    Are you still encountering the issue? If yes, do let us know and give us the URL of the form in question. You can also try clearing the form cache to see if that helps: How to Clear your Form Cache

    We will wait for your reply.

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    Answered by FFAV on March 11, 2016 at 01:45 AM

    I don't know why but the reports that I get back missing the lines that I have set the required function. Can you help me? I checked OK. However, my partner says that the line that does not show that. Help me! Please! please! 

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    Answered by FFAV on March 11, 2016 at 02:04 AM

    You see it, the field * required no filled but my partner still can sent to me? help me? please! 

     

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    JotForm Support

    Answered by Chriistian on March 11, 2016 at 03:09 AM

    Are you referring to these required fields? 

    I checked the submission of your form and I can see that all the submissions have values in them.

    Please see on your end to confirm that all the required fields were filled by the user.

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    Answered by FFAV on March 11, 2016 at 03:20 AM

    Yes, I know. this field is ok. However, ....as attach file is not working. I have use conditions function at there. this is reason? 

    Sorry, if i disturb you, let help me again. 

    Thanks Jotform 

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    JotForm Support

    Answered by beril on March 11, 2016 at 03:54 AM

    First of all, you don't need to be sorry about that. Yes, it is related with your conditions. I've checked your conditions and it seems IF Số buổi tập trong tuần IS EQUAL TO "5" it will show Buổi 1 and Buổi 2 fields.

    However, when I checked the screenshot of your submission that you've attached  to us, it seems your partner chose 2 option.

    Because of that reason, you can not see the  Buổi 1 and Buổi 2 fields.

    If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.

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    Answered by FFAV on March 11, 2016 at 04:13 AM

    Hi, Jotform. 

    I had find problem, with this field must "1" not "01", "2" not "02". Số ít not working show field i want. Haizaa, Sorry disturb you! Have a way to fix it. 

    Thanks warm support! 

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    JotForm Support

    Answered by ashwin_d on March 11, 2016 at 04:32 AM

    Hello FFAV,

    I did check your form but could not test it completely as the form field "Số buổi tập trong tuần" seems to have been hidden. Please check the screenshot below:

    You seems to have added a dropdown question to show / hide the related fields which seems to be working as expected. Please check the screenshot below:

     

    Thank you!

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    JotForm Support

    Answered by beril on March 11, 2016 at 05:02 AM

    We discussed your issue with my colleague @ashwin. Now, we understand your issue. When the user enters 02 it also doesn't show Buổi 1 and Buổi 2 fields.

    You can fix that issue by changing the conditions as you see below:

    Here is how it works:

    Here is your cloned form:

    https://form.jotform.com/60701955990967

    Feel free to clone it.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by FFAV on March 11, 2016 at 11:10 AM

    Yessssssssssss! @beril. Can you explain clear for me? step 1, step 2? 

     

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    Answered by FFAV on March 11, 2016 at 11:27 AM

    Thanks @beril, i'm finish it follow you. Kaka. wonderful. 

    Good night,