What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to edit notifier email body?

    Asked by Sbarrett on March 11, 2016 at 11:08 AM

    Hi there,

    You're recently updated the interface for the creation of email notifications, but in the new version you have removed or changed the functionality whereby text is converted into html when the email send.

    I'm trying to use the email function with a specific function on the recipient side that requires the following structure

    {taskName}

    #audit1

    #audit2

    #audit3

     

    On the old version of the email builder this worked, however now it as adding html wrapping around the text which is not allowing the desired function on the recipient end. So my emails come through as:

    {taskName}

    #audit1

    #audit2

    #audit3

     

    How do i remove

    ,
    or other html coding from appearing?

     

    Thanks,

    Stephen

    email notifications email email builder edit
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 11, 2016 at 12:22 PM

    Yes, we did update our notifier and autoresponder section as you noticed, we're trying to improve user experience constantly.

    Please try following:

    1. You can go to your Emails: 

    2. Click Notification Email:

    3. When you are on your email body page you can access the source code of your email body and do any adjustment you might need.

    Hope it helps.

    Please let me know if that works for you or if you need any assistance.

     

  • Profile Image

    Answered by Sbarrett on March 23, 2016 at 09:45 AM
    Hi there,
    Unfortunately it didn’t help, as even editing source mode left the

    tags around the text.
    Any further ideas?
    Stephen
    Stephen Barrett
    Campaign Implementation Manager
    [Description: cid:image001.jpg@01D0BD7B.B4818AC0]
    Bounty (UK) Limited
    29 Broadwater Road, Welwyn Garden City, Hertfordshire, AL7 3BQ, United Kingdom
    T. +44 (0) 1707 294 048 M. +44 (0) 788 5812 853 F. +44 (0) 8082 802 164
    sbarrett@bounty.com www.bounty.com
    Please consider the impact on the environment before printing this email

    ...
  • Profile Image
    JotForm Support

    Answered by beril on March 23, 2016 at 10:55 AM

    I assume that, you've mentioned about Text email

     

     

    I am sorry to say that, we don't have that option in our new Email Wizard. 

    For now, you can use our old Email Wizard.

    https://www.jotform.com//?old

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.