What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I get 'Invalid PayPal account used' on my form?

    Asked by Keena on March 11, 2016 at 11:51 AM

    Hello when testing my from entitled quick donation form I get the error Paypal account invalid when I hit the donate button. Please help

    invalid error donation paypal account
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 11, 2016 at 12:46 PM

    I tested your form and when I hit submit I got this error:

    Could you please try to re-add PayPal to your form since this error means that  something is might wrong with the PayPal account you used, like maybe it's not integrated right to the form or something similar?

    We'll wait for your response.

     

  • Profile Image

    Answered by Keena on March 11, 2016 at 01:46 PM
    I don't want paypal on the form period.Keena AlexanderTreasurerNashville Alumnae Chapter | Delta Sigma Theta Sorority, Inc. P.O. Box 281855| Nashville, TN 37228 | Phone: (601) 940-1338   
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on March 11, 2016 at 01:55 PM

    You have added the Paypal integration in your form titled "Quick Donation Form" and set it up to get a custom amount for donations. 

    Here's a screenshot of it, if you do not wish to have this field, simply select it and click the "x" button.

     

    To learn more about setting up order forms and payment integrations, please do check this guide: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Do let us know if you need more information on this.

  • Profile Image

    Answered by Keena on March 11, 2016 at 03:46 PM
    Thanks!Keena AlexanderTreasurerNashville Alumnae Chapter | Delta Sigma Theta Sorority, Inc. P.O. Box 281855| Nashville, TN 37228 | Phone: (601) 940-1338   
    ...