What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't upgrade my account

    Asked by TotaKeKe on March 11, 2016 at 12:03 PM

    Good Evening, I recently signed up in the site, and i've been trying to update my account to Bronze, but for some reason, i can't pay with paypal despite i have a debit card registered in my account.

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    JotForm Support

    Answered by ashwin_d on March 11, 2016 at 12:59 PM

    Hello TotaKeKe,

    Are you sure that a valid card is added in your PayPal account? I would suggest you to please contact PayPal support and ask them why you are unable to pay even if you have a valid card added in your PayPal account.

    If you have a credit card, you can upgrade your account and the following guide should help you:  http://www.jotform.com/help/331-How-to-upgrade-my-account

    Thank you!