I can't upgrade my account

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    Asked on March 11, 2016 at 12:03 PM

    Good Evening, I recently signed up in the site, and i've been trying to update my account to Bronze, but for some reason, i can't pay with paypal despite i have a debit card registered in my account.

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    Answered on March 11, 2016 at 12:59 PM

    Hello TotaKeKe,

    Are you sure that a valid card is added in your PayPal account? I would suggest you to please contact PayPal support and ask them why you are unable to pay even if you have a valid card added in your PayPal account.

    If you have a credit card, you can upgrade your account and the following guide should help you:  http://www.jotform.com/help/331-How-to-upgrade-my-account

    Thank you!