What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where do the responses go?

    Asked by gldin on October 20, 2010 at 09:47 PM

    Ok I made my form and I put it on my website.  I added the 'add a file button' as well as a paypal link.  Do the forms and files automatically get emailed to me?  Or do they go to somewhere on this site?  Do I need to set something up- if so, how?


    Also side question is there a way to add shipping costs/tax/etc to your paypal form?

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    JotForm Founder

    Answered by aytekin on October 21, 2010 at 02:45 AM

    On PayPal forms, you will only receive the email when the payment is completed successfully.

    If you still do not receive the emails, make sure that they are being sent to the correct email address. Open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Recipient E-mail" on the lower right side if necessary.