What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I tried to pay with paypal and it won't load to that page, what can I do.

    Asked by alisa  on March 11, 2016 at 12:39 PM
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    JotForm Support

    Answered by Charlie on March 11, 2016 at 01:25 PM

    I presume what you would like to do is pay for the paid subscription plans that we have? I'm checking your email address 06*****crystal@gmail.com and it is not associated with any JotForm account. To upgrade to a paid plan, you will need to have a JotForm account first. Please sign up here www.jotform.com.


    You will need to log in for you to upgrade to our paid plans. Please check this guide on how to upgrade: http://www.jotform.com/help/331-How-to-upgrade-my-account 

    If you already have a JotForm account, please log in and follow the guide on how to upgrade.

    If I misunderstood your concern, please do provide us more information about it.