What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alerts: Order of the form fields is wrong

    Asked by netruck on March 11, 2016 at 03:38 PM

    I am setting up my email notifications and have noticed that the fields are not in the order that they are lay-outed on my form.  I know they use to automatically be that way.  Is there a way to get this changed?


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    JotForm Support

    Answered by BDAVID on March 11, 2016 at 03:49 PM

    Please share a screenshot to illustrate what you mean, I just checked your notification and the fields shows up in the same order they are placed in your form:

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    Answered by netruck on March 11, 2016 at 04:38 PM


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    JotForm Support

    Answered by Mike on March 11, 2016 at 05:24 PM

    It seems that there is some bug with our new email wizard. I was able to reproduce the issue and now it has been escalated to our developers.

    We will keep you updated via this thread.

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    Answered by netruck on March 11, 2016 at 05:56 PM

    Thank you!

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    JotForm Developer

    Answered by ceren on March 16, 2016 at 03:23 AM

    Hello netruck,

    Question order problem in form emails is fixed. I've checked it with your forms and it seems everything is working fine now.

    Thank you for contacting us.

    If you have any other questions please let us know.