What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    View Limit: How does it work?

    Asked by tamsyn on March 11, 2016 at 05:45 PM

    I have a few questions:

    1). If I, as the creator of the form, view it to test it once I publish the form, will those count against my total? Or does your system recognize the creator and not dock us for those?

    2). What happens in cases of multi-page forms ... is each page of the form considered a form view?

    3). What happens if someone is in the middle of filling out the form, but the browser crashes and their form is reloaded? Is that considered another view?

    Thanks for clarifying these!

    This is a re-post of a comment on Announcing Pricing Modification: Form View Limits

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 11, 2016 at 06:29 PM

    1. The counter will increase on every form load, form testing included.

    2. No,  the form counter will increase only on the loading of the whole form.

    3. Every new form load is increasing the form view counter.

    Please take a look at this announcement to get more information on our new form view limits. 



    Please contact us if you have any additional questions.

  • Profile Image

    Answered by tamsyn on March 14, 2016 at 01:11 PM

    Hi Nik,

    Thanks very much for these clarifications! Incidentally, I did read through that link before posting my questions, but there were still some uncertainties (such as my question about multi-page forms) -- so might be good to add a few clarifications to that link :)

    Thanks again for the fast reply! 


  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 14, 2016 at 01:36 PM

    Thank you for your suggestions, we will consider adding it to our post in order to clarify about how the view limit counter increases. 


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    Answered by viawebtour on March 17, 2016 at 11:36 AM

    its really very short notice and not cool at all. views as such are not generating any revenue. we need submissions and it would be much better idea to support that. 1:10 also doesn't make sense. perhaps 1:100, or at least 1:50. it would be unrealistic to expect that product is reviewed 10 times and at least 1 submission received. try to reconsider. this is a way how to loose many customers and more importantly reputation. thank you. daniel
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 11:41 AM


    Your post has been moved to this thread: http://www.jotform.com/answers/796810

    We will assist you there. 

  • Profile Image

    Answered by viawebtour on March 17, 2016 at 11:51 AM

    i appreciate you keep my post here, where it belongs. thank you.

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    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 12:01 PM

    @viawebtour, this is because this thread was opened by @tamsyn and we do this to avoid confusion, please read my reply on the thread where it was moved and let us know how to proceed. 

  • Profile Image

    Answered by viawebtour on March 17, 2016 at 12:46 PM
    im sorry, but in not ok moving my post, i responded to threat of
    customers being unhappy with your decision to take us as hostages...
    Pozdrav, Ing. Daniel Pribicko
    Cestovna agentura viaWebtour, s.r.o.
    tel: +421 (0)2 210 256 89
    email: viawebtour@gmail.com
    skype: viawebtour
    web: http://www.viawebtour.sk
    web: http://www.viawebtour.cz
    Slovenska sporitelna, a.s. (SLSP)
    kod banky: 0900 cislo uctu: 635123485
    IBAN: SK3909000000000635123485; BIC: GIBASKBX
    Sipkova 7, 81104 Bratislava, Slovensko
    ICO: 44185146; DIC: 2022637353
    Spolocnost je zapisana v Obchodnom registri
    Okresneho sudu Bratislava I, oddiel sro, vlozka 53108/B

    Cesty okolo sveta: http://www.viawebtour.sk/Vyhladavanie/?Text=okolo+sveta
    Top katalogy:
    Exotika: http://www.viawebtour.sk/Zajazdy/Exotika/?id_TypZajezdKategorie=3
    Safari: http://www.viawebtour.sk/Zajazdy/Safari/?id_TypZajezdKategorie=12
    Plavby: http://www.viawebtour.sk/Zajazdy/Plavby/?id_TypZajezdKategorie=13
    Dalsie sluzby:
    Letenky: http://letenky.viawebtour.sk/letenky/
    Privatne lety: http://www.viawebtour.sk/Sluzby/Privatne-lety/
    Poistenie: http://www.viawebtour.sk/Sluzby/Cestovne-poistenie/
    Autopozicovna: http://www.viawebtour.sk/Sluzby/Autopozicovna/
    Incentiva: http://www.viawebtour.sk/Sluzby/Incentiva/
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 17, 2016 at 01:02 PM


    We fully understand that you would like to keep your post on this thread, however, we tend to believe that we would be able to help our users better if they will have a thread of their own for every question that they have. Not only it would avoid confusion with the answers being given, but also it would allow us to measure the number of users reporting the same issue/concern base on thread counts. Thank you for your understanding.

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    Answered by kimberlyds on May 23, 2016 at 03:10 PM

    I neither understand the need for such a stupid policy, nor for a reason to shift  viawebtour's response to another thread!!

    Have been considering changing over for a while now. Thanks for helping in making that decision easier!!

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    JotForm Support

    Answered by Kevin_G on May 23, 2016 at 03:48 PM


    As explained on my colleague's reply above, this helps us to have separate issues / questions, so we avoid confusion while talking or assisting about two different questions in the same thread, it helps us to assist you better. 

    This is why we always suggest to open your own thread if you want to report a problem or have questions.