What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    View Limit: Why my form has increased without publishing my form?

    Asked by tamsyn on March 11, 2016 at 06:25 PM

    Sorry, I have another question... I just noticed that I already have 24 views listed for my form -- but I haven't even finished building my form yet, and it hasn't been published.

    Do we get docked for previewing our forms that are under construction?

    I'm new to JotForm, and exploring whether my non-profit should build all our forms here, so these details are important to know. Thanks for your help!



    This is a re-post of a comment on Announcing Pricing Modification: Form View Limits

    JotForm non-profit thanks all
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    JotForm Support

    Answered by Kevin_G on March 11, 2016 at 07:36 PM

    This could be due to the previews that you already did on your form, every load will increase the counter, so it looks like the counter is according to your views. But if you notice that the counter is increasing a lot and you consider that you have loaded your form only a few of times, then let us know, we will be glad to take a look and make some tests on your account. 

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    Answered by coffygroup on March 13, 2016 at 10:03 PM

    Unreal. What a horrible policy. 
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    JotForm Support

    Answered by Chriistian on March 13, 2016 at 10:25 PM

    Hi @coffygroup. To better assist you, I have moved your reply to a new thread. Simply follow this link to check the thread: http://www.jotform.com/answers/793783 

    Regards.

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    Answered by tamsyn on March 14, 2016 at 01:09 PM

    Hi Kevin,

    The previews I did before publishing likely explains it, as I did many previews while setting up the form and starting to learn about your form builder and its many tools. I have selected to show the JotForm logo at the bottom, so looks like I'm getting unlimited views now, which is perfect for our current exploratory phase.

     

    Thanks for the fast feedback!

     

    tamsyn

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    JotForm Support

    Answered by Kevin_G on March 14, 2016 at 01:30 PM

    First of all, you're welcome. 

    Yes, that was the reason why you reached the limit very quickly, and it is good to know you selected that option, it will help you to not reach the limit, also, I have checked and I can confirm that you have enabled the footer option and your view limit is not there. 

    Do let us know if we can assist you in anything else, we will be glad to help. 

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    Answered by CscProvidence on April 26, 2016 at 01:03 PM

    Why is it every time you move a 'thread', as the few negative ones in this conversation, that I can't follow them ?  Clicking on the given link brings me to my list of forms, not the new thread.  Do you make them private along the way ?

    Not that we are in habit of advertising products, for now, we are clicking the "show JotForm logo" ... we'll see how others react.  As long as the logo is not too large or in the way, it should be ok.

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    JotForm Support

    Answered by Kevin_G on April 26, 2016 at 01:21 PM

    @CscProvidence,

    We move  all the comments in thread that are not related to the one where it is posted or because it is better to follow the case on a separate thread, this helps us to avoid confusion, if we start to assist two users in the same thread, then it will be too long and will generate confusion.

    We do the same when the same user reports an unrelated issue in the same thread, we move it to a new one since it will generate confusion to talk about multiple issues/questions in the same thread.

    This is the same  that I did with one reply that you did on other post, I moved and assisted to you in a separated thread: https://www.jotform.com/answers/826242-How-does-the-views-limit-work#3

    We do suggest to follow each question in that thread, only one, this helps us to assist you better and follow your case only. 

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    Answered by coffygroup on April 26, 2016 at 01:36 PM

    If you were trying to follow the thread they opened for us, we've kind of fallen out of love with Jotform and are putting more and more of our clients on Gravity Forms. 

    Jotform does a lot of amazing things, but it's always been a buggy platform, the UX changes back and fourth, there are outtages all the time, which take all our client forms offline, and this new charging for views policy seems to indicate some pretty poor leadership. To be fully transparent, Jotform has offered to work with us a little on the form-views issue, which we appreciate, but it's not a sustainable solution. 

     

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    Answered by CscProvidence on April 26, 2016 at 02:14 PM

    I understand the 'avoiding confusion' aspect.  However, you have not answered why the new thred is not accessible to others, especially if it is somewhat negative in nature ...

     

    By the way, one can simply check the "show JotForm" logo box in their settings to remove the limit & live with the JotForm footer.  It's not that big of a deal.  JotForm just wants a bit of free advertising.

    However, the footer should be limited to just showing the "powered by : JotForm".  I don't want staff and, especially, students, to start thinking we are inviting them to create forms at will for their school or the entire school board.  We have enough issues with their other uncoordinated web activities.

    I do not want people to disrespect the purpose of the footer.  It doesn't take much CSS knowledge to know how to 'hide' parts or even all of this JotForm footer.  I won't share the couple of lines needed.  I will share them with JotForm to show them it can be easily done.

    In our case, I still display the "powered by: JotForm" tag and logo, but shifting it to the right.  I have removed the "create your own forms" for the reason given above. We still respect the display of the Jotform logo and link in exchange for no form views limit.

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    JotForm Support

    Answered by Kevin_G on April 26, 2016 at 02:24 PM

    @coffygroup,

    Sorry if you feel that we do not follow each thread that you opened of we moved, but we are always doing our best to provide you with answers on each thread that you open. 

    Also, each time that we have an issue reported and we do apologize if you have experienced issue when using our Form Builder. 

    The views limit is something that our higher ups decided to apply, this generates a cost to the company due to the amount of traffic when a form is loaded; however, they provided with the options that were given to you on your own thread regarding this matter. 

    We understand that some users may not like some changes that are made on the JotForm's functionality, but this is a decision that our higher ups have taken and there is not much to do, we can only provide options to help you with your concern. 

    @CscProvidence,

    Please if you have some suggestions or you want to let us know what would you like to change, let us know in a new thread or send us an email to support@jotform.com

    If you have any questions or want to let  us know what change would you like to request, please do let us know  in a new thread, we will be glad to assist you. 

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    Answered by CscProvidence on April 26, 2016 at 05:07 PM

    Some times the higher ups are not in touch with the people, just the bottom line and numbers on reports. Everyone in an organisation need to understand that without happy customers things can go bad... Bad news always travel faster than good news !   So bad situations are to be dealt with promptly and to everyone's satisfaction.

    There was a lack of proper communication on the move to establish a form view limit.  There was little, if any, consultation with the user base - the customers.  It appears to be a lets find a way to shift users up the subscription levels, help cover costs better. But the one click solution to remove this limit and the one CSS line to make it invisible make the decision and its implementation a big waste of time with potential loss of customers.  In other words, a total 'fail'.

    I really like JotForm.  I don't think there is any other solution which comes close to this one ... not that I've looked at many.  I'm not the type who keeps looking once I found what I was looking for either.  I do keep an eye out for new options, just in case.  I have noticed some important flaws - translation is poor and seems to change almost at will.  This needs to be fixed ...  JotForm has few important aspects, especially for someone of a more technical background : it gives lots of control (maybe too much). Yet it still works wonders for those who just want to click and go ...

    Gravity Forms might be good competition.  However, it seems geared to Wordpress sites ...  Not the worse of things, but not everyone is on WordPress.  Their pricing model could be the thing to look at closely by JotForm higher ups. Instead of limiting form views, not the wisest thing for web sites, they have split their add-ons (widgets) into three levels : none, some, all. Each level with a price...  Here, with JotForm, we get all 300+ (!) widgets with every level.  Not all are of value for everyone, but that's a lot of capacity... We also get any news ones as they come up. First issue I would have with Gravity Forms : to get payment add-ons, one needs to pay top level.  That's not nice ...

    One big difference to Gravity Forms is that it is very likely hosted by the user, not in the cloud... The good and bad of this is the service level depends on the customer's servers (hosted or not). It also allows a very different pricing model, no central hosting cost, just pushing code to clients. Code they have to keep up to date ... 

    There is the issue of the service being down too often.  I witnessed it too many times in the last couple months, at the worse of times as well.  The online "live" status was not always telling the truth - saying all is well when the service was in fact still down.  Servers can be ping'ed and still not be doing their job.  Supposedly moved to AWS (Amazon Web Services), there should be NO reason for being down from this point on.  AWS has plans which automatically adjusted aspects: servers, bandwidth, storage space, etc.  Someone just has to pay the cost somehow ...  Higher ups should have planned for this.

    I would hate to have all our forms go down, even if just for a few minutes, especially during the key school/office hours.

    I like the support I receive from JotForm.  I can count on the fingers of one hand such "excellent" service.  The answers are quick, usually with a solution and open.  I don't like how the "negative" comments are taken to the side and made private. Yes we shouldn't wash our dirty laundry in the public eye.  But neither should we hide everything under the carpet ...  People will just perceive a bigger issue, even if there are none.

    The web is fantastic as if one closes one venue to speak out, there are thousands of others, many out of reach of those wanting to keep things under control.  It's better to keep the discussion open and at home then hear about the issues out in the streets... or never hear about it until too late to fixe things !

    There is a big issue with the non english UI.  Translation are partial.  Parts of what is translated is completely different languages, if even in a known language.  It also tends to change without any notice.  I'll try to help out with the French UI. But it takes time, my time, with no value other than getting a proper translation which should be there in the first place.  It does not affect my forms - not in any drastic ways (for now).  So I make due with the admin side being sometimes cryptic...

    JotForm is not perfect.  I don't think we will ever have a perfect solution, even if we wrote it our- selves.  But Jotform needs to clean several things up and keep an eye open to the competition.

    If this forum is to handle tickets, then it should be a ticket based system : raise an issue, get the ticket number and follow it through resolution as a ticket between JotForm and the client.  

    However, it's a forum where one asks questions in public hoping to get an answer, hopefully from someone in the know.  First answer which fixes the issue wins.

    Jotform might need to split the two aspects : ticket system - track user needs, etc. - convert any public questions to tickets if need be, AND the forums/discussions, where users exchange needs, ideas and thoughts along with JotForm staff.  If something becomes a ticket, discussion could be ongoing between users with a similar issue. But the ticket is where client and JotForm get into all details of the issue.  

    JotForm has been around for a few years now.  It should be able to survive for years to come ... Just don't get on the wrong side of your paying customers.