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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox problem

    Asked by billroth on February 24, 2012 at 10:05 PM

    I switched my notification address today and now I get no notifications. Furthermore, I have dropbox integration activated, but the dfs are coming up blank. The last two days have been extremely frustrating to say the least. The last issue was this: I use your forms as an inspction checklist, so I go back and revisit the form using the edit function, to update my inspections. I load photos of the weeks inspections. Yesterday, for some reason, if did not show the current photos, but reuploaded the preious weeks photo. Later, the correct pictures showed up. I lost over 3 hrs yesterday trying to correct and understand what went wrong. Please try to be more reliable, ok?

    Page URL:

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    Answered by fxr on February 25, 2012 at 05:11 AM

    Bill, the developers have been putting in place some changes in response to the events of last week. While we tried to minimize the impact on our users, unfortunately some of our them, depending on which domain they are using, may have suffered from some transient problems with their forms. 

    We can only apologize for the frustrations you have endured, but can assure you these changes are only being implemented to ensure greater robustness and reliability of our service going forward. 


    Now we need to tackle any outstanding issues you may have. 

    1. Email notifications:

    I have checked your form and dont see any email notification configured at all, is that intentional? You may want to recreate the email notfification, this user guide article explains that process. Please let us know if any problems persist after setting that notification email up. 


    2. Dropbox integration returning 'blank' files. 

    Is this problem still occuring? Can you please try removing your Dropbox integration & recreating it? To see if it helps the situation. If it doesnt, let us know & we will get it sorted out for you. 

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    Answered by billroth on February 25, 2012 at 01:00 PM

    Email is fixed- my mistake. Dropbox still doesn't work. - I get blank pdfs/photos show up. Also, system seems extremely slow downloading pdfs from the submission page. All in all, I would have to say your service has seriously deteriorated. I hope you get it straightened out soon. Its costing me time and money and too much frustration.

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    Answered by fxr on February 25, 2012 at 03:31 PM

    Yeah I understand that frustration completely. All I can say in response is, that the JotForm team is working extremely hard ironing out these niggly issues and things will settle back down again soon. 

    This issue with Dropbox has been escalated to our developers, you will be updated as soon as its been resolved.


    If this problem with 'extremely slow downloading of pdfs from the submissions page' persists for any length of time i.e more than a couple of days; can you please report it back to us and we will take a closer look at it. 


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    Answered by billroth on February 26, 2012 at 11:07 AM

    thanks for the speedy reply. the folders showed up in dropbox 2x,once
    empty and then one with the correct files in them.

    Downloads still seem to hang, given the small file size being downloaded

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    JotForm Support

    Answered by liyam on February 26, 2012 at 03:38 PM

    Hello, billroth.  At the moment, the development team is still on to this.  We will let you know as soon as we get updates on this fix.


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    Answered by serkan on February 27, 2012 at 09:46 AM

    This problem should be fixed now. Can you please test egain and let us know if you still have problems.

    Thank you for your patience.

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    Answered by billroth on February 29, 2012 at 08:55 PM
    thanks guys- everything seems to be fine
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    Answered by TSky on March 29, 2012 at 12:36 PM

    Consumer dropbox solutions are convenient but lack necessary security for businesses and enterprises. Michael Osterman, President of Osterman Research, discusses this topic.