What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal vs. Check option form

    Asked by rproelss on March 13, 2016 at 07:28 PM

    Hello.  I am in love with this tool, so thank you for the strong support and for providing such functional, user-friendly form building software.

    I'm having a bit of trouble with my PayPal form.  

    It works perfectly for PayPal payment type, and for the radio box option, "Pay by Check," it displays the previously hidden text correctly, but I am unable to script a "submit form" button so that the information is submitted without going to the PayPal check out.

    I found exactly what I'm trying to accomplish in your thread here:  

    http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options

    and here:

    http://www.jotform.com/answers/731739-Can-I-have-PayPal-submission-and-Pay-by-check-on-the-same-form&ct=ga&cd=CAIyGjE5MDBhYTdiMDBiNmYyNjI6Y29tOmVuOlVT&usg=AFQjCNGEnZ-5HB_IdW2TW73C4oByq7CiYw

    In the example you provide here:

    https://form.jotformpro.com/form/53572485907971

    I just want to learn how to get the "Submit Booking" button to submit the form data without going to the PayPal page.

    Many thanks for your help!

    Page URL:
    http://isaa.org/registration.html

    option form check payment type conditions
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    JotForm Support

    Answered by jonathan on March 13, 2016 at 08:19 PM

    Please test submitting my demo form https://www.jotform.com/60727640496967

    Is this how you wanted it to work?

    You can clone the form as well so that you can review it on yuor own Form Builder.

    user guide: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know how it goes.

     

  • Profile Image

    Answered by rproelss on March 13, 2016 at 09:06 PM

    Thank you, Jonathan, for your rapid response!  Yes, this is exactly how I want the form to work.

    It looks like the solution was to also show the fee schedule if PayPal was selected.  The submit button then works as expected instead of duplicating the PayPal button function.

    The customer support for JotForm is over the top stellar!

    This helps me meet a deadline.

    Gratefully,

    RB

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    JotForm Support

    Answered by Chriistian on March 13, 2016 at 09:55 PM

    I am glad to know that your issue has been resolved. On behalf of my colleague Jonathan, you are most welcome. Feel free to contact us again if you have any other concerns. Cheers.

  • Profile Image

    Answered by rproelss on April 01, 2016 at 03:14 PM

    Hello again.  I'm having a couple of issues I hope you can help with.

     https://form.jotform.com/60727267039157

    The first is that registrants have complained they are not able to select the PayPal option and get it to work.  I can't duplicate that problem, because it takes me to the PayPal page without issue, though I haven't processed a test transaction via PayPal.

    The second issue is that the fee schedule allows participants to select what they are signing up for and even if paying by check, they need to see both the field, "fee schedule" and the total, even if just in the email that gets sent to them.  In our spreadsheet that Jotform creates, we are also missing the payment amount information, so we don't know what they owe either.

    Can you help?

    Thanks in advance.

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    JotForm Support

    Answered by BJoanna on April 01, 2016 at 04:54 PM

    If I understood you correctly, your user are not redirected to PayPal once they submit your form and that have selected the PayPal option.

    I have tested your form, but I was not able to replicate mentioned issue. When I submitted your form I got redirected to PayPal. 

    Do you maybe know which device and browser did you users used? You can suggest them to try with different browser. I have tested your form in Google Chrome.

    Also if you have embedded your form to website, please provide us URL of your website so that we can test your form there. 

    I have moved your other question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/808600 

  • Profile Image

    Answered by rproelss on April 01, 2016 at 06:49 PM

    Thank you, BJoanna!  I realized the email for the PayPal account was wrong, so that issue is now resolved.  Thanks in advance for helping with the other issue too.

    Have a great day.

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    JotForm Support

    Answered by Kevin_G on April 01, 2016 at 07:08 PM

    On behalf of my colleague, you're welcome.

    That's good to know; however, if you need help you may contact us anytime, regarding to the other thread I see Bjoanna already replied. 

    Thank you and have a good day.